Thanks for joining. We're so glad to have you. Here are some ideas to get you started on the road to cooking smarter.
Follow along as we develop a recipe from start to finish. Each day, our chefs keep notes as they modify, test, and improve their recipes. Use what you learn to test our recipes and offer suggestions, or develop your own!
Drawing on our years of combined culinary experience, we create hands-on online classes about food and cooking that are both informative and entertaining. We won't tell you how to use a whipping siphon or make macarons from scratch — we'll show you.
Check your email for updates on new Recipes, Classes and more.
Last Updated: 3/1/2018
We collect information that you provide directly to us. For example, we collect information when you create an account, make a purchase, enroll in our classes, participate in the interactive areas of our Services, communicate with us via third-party social media sites, participate in our contests, promotions, sweepstakes and surveys, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, phone number, billing address, shipping address, information you store on our Services, photographs, social media usernames, and any other information you choose to provide.
When you access or use our Services, we automatically collect information about you and we may associate it with information that you provide directly to us. For example, we may collect:
Website Log Information: We log information about your use of our website, such as your computer’s operating system, the type of browser you use, access times, pages viewed, your IP address and the web page that referred you to our site.
Information Collected in Connection with Joule: When you first pair your Joule to our Services, Joule will automatically link to your ChefSteps account. For information about de-linking your Joule from your ChefSteps account, please see “Your Choices” below. When you connect Joule to a Wi-Fi network, we collect information about the network (such as name and connection strength). We collect information about your use of Joule, including what and how you cook, as well as your cooking and recipe preferences. We collect diagnostic data from Joule’s sensors and components, such as total motor revolutions, atmospheric pressure, and bath temp. Some technical and usage information is also saved on Joule. Please see “Use of Information” below to understand how we use the data.
Mobile Phone or Tablet Information: When you access or use our mobile sites or apps, we may collect information about the mobile phone or tablet, including the hardware model, operating system and version, device identifiers, mobile network information and information about your use of our mobile applications. In addition, if Joule is connected to our Services via Wi-Fi, so that you can control Joule from multiple mobile phones or tablets that have signed into your ChefSteps account, we will collect information about all mobile phones and tablets that you use to control Joule.
Location Information: We may collect information about your location when you access or use one of our mobile applications or otherwise consent to the collection of this information. For more details about the collection of location information and the choices you have, please see “Your Choices” below.
We may also receive information about you from other sources and link or combine that with information we collect about you. For example, if you create or log into your ChefSteps account through a social media site or if you associate your social media account with your ChefSteps account, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
We may use information about you for various purposes related to the Services we are providing to you, including to:
Provide, maintain and improve our Services (for example, we use Joule diagnostic data to help us understand how Joule is used and check that components are performing to specification);
Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and receipts;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions and requests, and provide customer service (for example, information about your Wi-Fi network is used to troubleshoot any connections issues you report when you use Joule);
Communicate with you about products, services, classes, recipes, offers, promotions, events and other news and information we think will be of interest to you (for example, information about your use of Joule is used to offer you features such as cooking history and recipe recommendations);
Monitor and analyze trends, usage and activities in connection with our Services;
Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights, property and safety of ChefSteps and others;
Personalize and improve our Services and provide tailored advertisements, content or features to you;
Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards; and
Link or combine with information we get from others to help understand your needs and provide you with better service.
With third-party vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
When you purchase third-party products through us, we may share information with the suppliers of such products in order to fulfill your order;
If you connect third-party devices and services to your ChefSteps account or our Services, such as when you choose to interface Joule or our mobile application with Amazon Alexa, your information may be shared with such third parties, as per your direction and consent;
When you sign up for and participate in the interactive areas of our Services, certain information about you may be displayed publicly, such as your name, photos, recipes, and any other information you choose to provide;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of ChefSteps or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
With your consent or at your direction.
We may also share aggregated or de-identified information with third parties.
Our Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button). Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may also work with third-party social platforms, such as Facebook, to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way by completing the online form available here.
ChefSteps takes reasonable measures, to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
We comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (collectively, the “Privacy Shield”) with respect to personal data we collect from the EU and Switzerland and transfer to the United States. For more information about the Privacy Shield, and to view our certification, please visit https://www.privacyshield.gov. We remain responsible and liable under the Privacy Shield for any personal data that we share with third parties for external processing on our behalf, as described in the “Sharing of Information” section above, unless we prove we are not responsible for the event giving rise to the damage. If you have an inquiry regarding our adherence to the Privacy Shield, we encourage you to contact us at email@example.com. We are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. You may also refer your complaint free-of- charge to JAMS, our designated Privacy Shield dispute resolution provider. In certain circumstances, the Privacy Shield provides the right to invoke binding arbitration to resolve complaints (see Annex I to the Privacy Shield Principles for more details).
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, unless a longer retention period is required or permitted by applicable law. You have the right (without cost) to access information we hold about you or to update, rectify or erase your personal data at any time by logging into your ChefSteps account. Alternatively, you may contact us at firstname.lastname@example.org and request information we have about you or request that we update, rectify or erase information that we have about you, but note that we may require you to provide additional information to confirm your identity. If you wish to deactivate your account, you may contact us at email@example.com, but note that we may retain certain information about you for legitimate business purposes or as required by law. We may also retain cached or archived copies of information about you for a certain period of time.
Once your Joule is paired with your Chefsteps account, you can de-link it by disconnecting it via the settings on your mobile phone or tablet.
When you first launch some of our mobile applications, first access certain features in the mobile applications, or visit one of the pages on our website that collect location information, you will be asked to consent to the collection of location information. If you initially consent to our collection of location information, you can later stop this collection by changing the settings on your mobile phone, tablet or Internet browser. If you do so, certain features of our Services will no longer function, such as offers for ingredients or products from providers located near you. You can also stop our collection of location information by our mobile applications by following the standard uninstall process and removing the ChefSteps application(s) from your mobile phone or tablet.
You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can elect to stop receiving these messages at any time by changing the notification settings on your mobile device.
If you reside in the EU or Mexico, ChefSteps acts as a “data controller” with respect to your personal data and we process such data with your consent and/or as necessary to operate our business, provide our Services to you, meet our contractual and legal obligations, or otherwise fulfill the legitimate interests described in the Use of Information and Sharing of Information sections above. If the processing of personal data is based on your consent, you have the right to withdraw your consent for future processing at any time by contacting us at firstname.lastname@example.org You also have a right to object to the processing of your personal data and to lodge a complaint with the supervisory authority of the country in which you reside. You may also contact us at email@example.com to exercise your rights to review, correct, erase, restrict processing of, and transfer your personal data. In the event that you decide to exercise your right of erasure or to oppose the processing of your personal data, you understand that, based on your request, ChefSteps may not be able to maintain your use with regard to the Services. If you do not agree with how we use your personal data or a decision made by us in response to your request to exercise your data privacy rights, you may file a formal complaint with your local data protection authority.
Data Privacy Department
1501 Pike Place, Suite 300
Seattle, WA 98101